How It Works Simple. Fast. Effective.
Book a Session
Choose a service tier and schedule a time that works for you.
Connect Remotely
Our technician will guide you through a simple, secure connection process.
Problem Addressed
We diagnose and fix your issue while you watch in real-time.
Our Services Comprehensive IT Solutions
Remote Technical Support
Receive on-demand remote assistance to diagnose and resolve software issues, driver conflicts, and system errors.
- Software troubleshooting
- Driver installation
- Error resolution
System Optimisation
Boost your computer's performance with a one-off, comprehensive optimisation and tune-up.
- Startup optimisation
- Disk cleanup
- Performance tweaks
Virus & Malware Removal
Secure your system by eliminating viruses and malware with expert remote intervention.
- Malware detection
- Virus removal
- Security hardening
Software Installation
Enjoy hassle-free software setup and installation remotely, tailored to your specific needs.
- Application setup
- Software configuration
- OS upgrades
Backup & Data Recovery
Protect your critical data with a one-off backup configuration and recover lost files efficiently.
- Backup solutions
- Data restoration
- File recovery
Network Troubleshooting
Resolve connectivity issues, optimise your Wi-Fi setup, and secure your home or office network.
- Wi-Fi optimisation
- Connection fixes
- Network security
Pricing Clear, Transparent Rates
We offer flexible, tiered pricing to accommodate your specific needs. Choose the level of support that best fits your situation.
Basic
£30
For quick fixes and minor issues
- Minor issues
- Up to 30 minutes remote assistance
- Basic software troubleshooting
- Email support
Advanced
£50
For moderate technical challenges
- Moderate to complex issues
- Up to 1 hour remote assistance
- Software or hardware conflict resolution
- Priority email support
Comprehensive
£80+
For complex technical issues
- Extended or highly complex issues
- Over 1 hour remote assistance
- Advanced data recovery or malware removal
- Premium support with follow-up
A non-refundable deposit (£10-£20 depending on tier) is required to secure your booking. The remaining balance is payable after your session is complete. We will always discuss any extra costs with you before proceeding.
About Fix My Rig Our Story & Expertise
Fix My Rig was founded with a simple mission: to provide expert IT support without the hassle of in-person appointments or confusing technical jargon. We understand that technology issues can be frustrating and disruptive to your work or personal life.
We're a small, dedicated team with real-world experience solving a wide range of technical problems across Windows, Mac, and Linux platforms. We specialise in effective remote solutions that save you time and inconvenience.
What sets us apart is our commitment to clear communication, fixed pricing, and complete transparency throughout the process. We explain what we're doing in plain language and ensure you understand the solutions we implement.
Flexible Scheduling
We work with your availability to minimise disruption.
Security First
Your data privacy and system security are our top priorities.
Clear Communication
We explain technical issues in plain, understandable language.
Continuous Learning
We stay updated with the latest technologies and solutions.
Our Commitment What You Can Expect
Transparent Pricing
We clearly outline all costs upfront. No hidden fees, no surprise charges – just honest, straightforward pricing for the services you need.
Realistic Timeframes
We're a small team dedicated to quality service. We work efficiently while setting realistic expectations for response and resolution times.
Results Guaranteed
If we can't resolve your issue remotely, we'll only charge a minimal diagnostic fee and provide recommendations for next steps. Your satisfaction is our priority.
Frequently Asked Questions Common Queries Answered
How does remote support work?
We use secure, industry-standard remote desktop software to connect to your computer. After booking a session, we'll send you a link to download our secure connection app. Once connected, you'll be able to see everything we're doing on your screen, and we can guide you through any steps needed.
Is remote support secure?
Yes, we use industry-standard encryption and secure connection protocols. Each session requires your explicit permission to begin, and you can end the connection at any time. We never store your personal data or access your computer without your knowledge and consent.
What if you can't fix my problem?
If we're unable to resolve your issue remotely, we'll have an honest conversation about the next steps. You'll only be charged for the time spent diagnosing the problem, and we'll provide recommendations which might include local repair services if hardware issues are detected.
How do I schedule a session?
You can schedule a session by clicking any "Get Started" button on our website and filling out the booking form. Select your preferred date and time, and we'll confirm your appointment by email. Please note that as a small team, our availability may be limited at times, but we'll do our best to accommodate your schedule.
Why do you require a deposit?
We require a small, non-refundable deposit (£10 for Basic, £15 for Advanced, and £20 for Comprehensive tiers) to secure your booking slot. This helps us manage our schedule efficiently and ensures our technicians are available when you need them. The remaining balance is only charged after your session is complete and you're satisfied with the service.
What operating systems do you support?
We support Windows (7, 8, 10, and 11), macOS (10.13 High Sierra and newer), and common Linux distributions including Ubuntu, Fedora, and Linux Mint. If you're using a different operating system, please contact us to confirm compatibility before booking.
Contact Fix My Rig We're Here to Help
Have questions or need assistance? Reach out through any of these channels:
Email Us
support@fixmyrig.co.ukSupport Availability
Monday - Friday: 10am - 6pm
Weekends: By prior arrangement only
Response Time
We aim to respond to all enquiries within 24 hours during business days.
