Fix My Rig

Your privacy is important to us. This Privacy Policy explains how Fix My Rig collects, uses, and protects your personal information when you use our website and services. We are committed to ensuring the security and confidentiality of your data in compliance with the UK GDPR and Data Protection Act 2018.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

1.1 Information You Provide to Us

• Contact Information: Name, email address, phone number, and other details you provide when you contact us or book a service
• Service Details: Information about your technical issues, service preferences, and device specifications
• Payment Information: Credit card details and billing information when you purchase our services (note that payment processing is handled by secure third-party payment processors)
• Communications: Records of your interactions with us, including emails, form submissions, and support sessions
• Newsletter Subscriptions: Name, email address, content preferences, and subscription status when you sign up for our newsletter

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform
• Usage Data: Information about how you use our website, including page views, navigation paths, and time spent on pages
• Device Information: The type of device you use to access our website

1.3 Information Collected During Remote Support Sessions

During remote support sessions, our technicians may have access to:

• System Information: Details about your computer hardware, software, network configuration, and installed programs
• Diagnostic Data: Error messages, log files, and performance metrics
• Files and Data: Content visible on your screen or accessible through your file system (with your permission)

2. How We Use Your Information

We use the information we collect for various purposes:

Purpose	Types of Data	Legal Basis
Providing and managing our services	Contact information, service details, system information, diagnostic data	Performance of a contract with you; Legitimate interests
Processing payments	Contact information, payment information	Performance of a contract with you
Customer support and communication	Contact information, service details, communications	Performance of a contract with you; Legitimate interests
Improving our website and services	Technical data, usage data, diagnostic data	Legitimate interests (to improve our offerings)
Marketing communications	Contact information	Consent (which you can withdraw at any time)
Newsletter delivery and management	Newsletter subscription data, content preferences	Consent (with double opt-in confirmation)
Complying with legal obligations	Various types as required by law	Legal obligation

2.1 Legitimate Interests

When we process your information based on our legitimate interests, we do so after carefully considering and balancing any potential impact on you and your rights. Our legitimate interests include:

• Providing, improving, and securing our services
• Understanding how our customers use our services
• Preventing fraud and ensuring network security
• Managing our business operations efficiently

3. Sharing Your Information

We treat your information with the utmost care and share it only in limited circumstances:

3.1 Service Providers and Partners

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors for handling transactions
• Remote access software providers for delivering support services
• Cloud hosting and storage providers
• Email and communication service providers
• Analytics providers to help us improve our website

All our service providers are required to maintain the confidentiality and security of your information and are prohibited from using it for unauthorised purposes.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal processes, such as a court order or subpoena, or to protect our rights, property, or safety, or that of our customers or others.

3.3 Business Transfers

If Fix My Rig is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorised use or disclosure
• The purposes for which we process the information and whether we can achieve those purposes through other means
• Applicable legal requirements

In general, we retain customer information for:

• Basic customer records: 7 years after your last interaction with us (for tax and accounting purposes)
• Support session details: 2 years from the date of the service
• Website usage data: 26 months
• Marketing preferences: Until you withdraw consent or become inactive for 2 years
• Newsletter subscriber data: Until you unsubscribe or become inactive for 3 years

5. Your Rights

Under UK data protection laws, you have various rights regarding your personal information:

5.1 Access and Information

You have the right to request a copy of the personal information we hold about you and to check that we are lawfully processing it.

5.2 Correction

You have the right to have incomplete or inaccurate information we hold about you corrected.

5.3 Erasure

In certain circumstances, you can ask us to delete your personal information (the "right to be forgotten").

5.4 Restriction

You can ask us to suspend the processing of your personal information in specific scenarios.

5.5 Data Portability

You can request the transfer of your personal information to another party in a structured, commonly used, machine-readable format.

5.6 Objection

You can object to the processing of your personal information where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.

5.7 Automated Decision Making

You have rights relating to automated decision-making and profiling (we do not currently make any automated decisions about you).

To exercise any of these rights, please contact us at support@fixmyrig.co.uk. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

6.1 Types of Cookies We Use

We categorise cookies into three main groups, which you can select or deselect through our cookie consent banner:

• Necessary Cookies: Required for the website to function properly. These cookies enable basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies, and they cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website, helping us improve our services and user experience. These cookies collect information about how you use our website, such as which pages you visit most often and if you receive error messages. All information these cookies collect is aggregated and anonymous.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements. These cookies may be set through our site by our advertising partners and help us to know which advertisements you might find useful.

6.2 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner that allows you to choose which types of cookies you accept. You can:

• Accept All: Consent to all cookies being stored on your device
• Necessary Only: Only allow cookies that are essential for the website to function
• Cookie Settings: Customise your preferences by selecting which categories of cookies you accept

You can change your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our website.

6.3 Managing Cookies

In addition to using our cookie consent banner, most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

7. Security Measures

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. These include:

• Encryption of sensitive data
• Secure remote connection protocols
• Regular security assessments
• Access restrictions and authentication measures
• Staff training on data protection and security

We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They are subject to a duty of confidentiality and will only process your personal information on our instructions.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically.

9. Contact Information

9.1 Complaints

If you have concerns about our data practices, please contact us first so that we can address your concerns. You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

Last Updated: May 25, 2025