Understanding Wi-Fi Quality
A good Wi-Fi connection has four key characteristics: strong signal strength (the bars on your device), sufficient bandwidth (speed), low latency (response time), and stability (consistent connection). This guide helps you improve all four aspects.
Optimal Router Placement
The single most effective way to improve your Wi-Fi signal is proper router placement. Your router's location significantly impacts coverage, speed, and reliability.
Best Practices for Router Placement
Central Location
Position your router in a central location relative to where you use your devices. Wi-Fi signals spread outward in all directions, so a central placement provides the most even coverage.
Elevation Matters
Place your router at a height of 5-7 feet off the ground for optimal signal propagation. Avoid placing it on the floor, as this limits the signal range and increases interference.
Avoid Obstructions
Keep your router away from large metal objects, thick walls, mirrors, and glass. Position it away from appliances that emit electromagnetic waves, such as microwaves, baby monitors, and cordless phones.
Antenna Orientation
If your router has adjustable antennas, position them vertically for better horizontal coverage (single-floor homes) or at different angles for multi-floor coverage.
Tip
For larger homes, place your router closer to the areas where you need the strongest connection most often, such as a home office or living room.
Understanding Wi-Fi Channels and Interference
Wi-Fi routers broadcast on specific radio channels. Choosing the right channel can significantly reduce interference from neighboring networks and improve your connection quality.
Wi-Fi Frequency Bands: 2.4GHz vs. 5GHz
Most modern routers are dual-band, meaning they broadcast on two frequency bands:
Feature | 2.4GHz Band | 5GHz Band |
---|---|---|
Range | Longer range, better through walls | Shorter range, more affected by obstacles |
Speed | Slower maximum speeds | Faster maximum speeds |
Congestion | Often crowded (many devices use it) | Less congested (fewer devices use it) |
Best for | Basic browsing, email, coverage across home | Streaming, gaming, video calls, devices near router |
Finding the Best Channel
Each frequency band is divided into multiple channels. Using the least congested channel can significantly improve performance.
- For 2.4GHz: Channels 1, 6, and 11 are recommended as they don't overlap with each other.
- For 5GHz: More channels are available, and they don't overlap, so interference is less common.
How to Change Wi-Fi Channels
- Access your router's admin interface by typing the router IP address in your browser (typically 192.168.0.1 or 192.168.1.1)
- Login with your admin credentials (often printed on the router)
- Look for "Wireless Settings," "Wi-Fi Settings," or similar
- Find the channel settings for each band (2.4GHz and 5GHz)
- Change from "Auto" to a specific channel number
- Save changes and wait for your router to restart
How to Check Channel Congestion
Use Wi-Fi analyser apps like "WiFi Analyzer" (Android), "Airport Utility" (iOS), or "inSSIDer" (Windows/Mac) to see which channels are least congested in your area before making changes.
Extending Your Wi-Fi Coverage
If you have a larger home or office with areas of weak signal (dead zones), you may need additional hardware to extend your coverage.
Wi-Fi Range Extenders
Range extenders (also called repeaters) capture your existing Wi-Fi signal and rebroadcast it.
Pros:
- Relatively inexpensive
- Easy to set up
- Work with any router
Cons:
- Cut bandwidth in half (typically)
- Often create separate network names
- May cause latency issues
Tip
Place extenders halfway between your router and the dead zone, in an area where the Wi-Fi signal is still strong (at least 2-3 bars).
Mesh Wi-Fi Systems
Mesh systems use multiple nodes that communicate with each other to create a seamless network throughout your home.
Pros:
- Seamless coverage with a single network name
- Automatic connection to strongest node
- Easy management through smartphone apps
- Better performance than extenders
Cons:
- More expensive than extenders
- Usually requires replacing your existing router
Powerline Adapters
Powerline adapters use your home's electrical wiring to extend your network.
How They Work:
- Connect one adapter to your router with an Ethernet cable and plug it into a wall outlet
- Plug the second adapter into a wall outlet in the area with poor coverage
- Connect devices via Wi-Fi (if the adapter has a Wi-Fi function) or Ethernet
Important
Powerline adapters work best when both adapters are on the same electrical circuit and not used with surge protectors or power strips.
Router Settings Optimisation
Many router settings can be adjusted to improve your Wi-Fi performance and coverage.
Update Router Firmware
Router manufacturers regularly release firmware updates that improve performance, security, and stability.
- Access your router's admin interface
- Look for "Firmware Update," "Administration," or "System" settings
- Check for updates and install if available
- Wait for the router to update and restart
Enable Quality of Service (QoS)
QoS settings allow you to prioritise certain types of traffic or specific devices on your network.
How to Configure QoS:
- Access your router's admin interface
- Find "QoS," "Traffic Management," or similar settings
- Enable QoS and select a configuration method:
- Device Priority: Prioritise specific devices like work computers
- Application Priority: Prioritise specific activities like video calls or gaming
- Automatic: Let the router manage priorities (if available)
Tip
If you work from home, consider prioritising your work computer and video conferencing applications during business hours.
Enable Band Steering
Band steering automatically directs devices to the appropriate frequency band (2.4GHz or 5GHz) based on their capabilities and signal strength.
Benefits of Band Steering:
- Optimises network performance by balancing devices across bands
- Helps devices connect to the best available frequency
- Simplifies network management with a single Wi-Fi name (SSID)
To enable band steering:
- Access your router's admin interface
- Look for "Band Steering," "Smart Connect," or similar feature
- Enable the feature and save changes
Note
Some older devices may have trouble with band steering. If you notice connection issues with specific devices after enabling this feature, you might need to create separate network names for each band.
Optimise Channel Width
Channel width affects both speed and interference. Wider channels can provide faster speeds but are more susceptible to interference.
Recommended Settings:
- For 2.4GHz: Use 20MHz width in areas with many neighboring networks, or 20/40MHz (Auto) in less congested areas
- For 5GHz: Use 80MHz for maximum speed if you don't have many neighbors, or 40MHz for a balance of speed and stability in more crowded environments
Troubleshooting Specific Wi-Fi Problems
Even with optimal settings, you might encounter specific issues that require targeted solutions.
Dealing with Dead Zones
Dead zones are areas where Wi-Fi signal is weak or non-existent. Here's how to address them:
- Map Your Coverage: Use a Wi-Fi analyser app to walk through your space and identify weak spots
- Check for Interference: Look for physical barriers or interference sources in dead zone areas
- Try a Different Band: 2.4GHz signals typically penetrate walls better than 5GHz
- Consider Hardware Solutions: For persistent dead zones, consider a mesh system or strategically placed extenders
Intermittent Disconnections
If your devices frequently disconnect and reconnect to Wi-Fi:
Router Reboot Schedule
Schedule automatic router reboots during low-usage periods (e.g., once a week at 3 AM). Many routers have this feature in their admin interface.
Check for Overheating
Ensure your router has proper ventilation and isn't overheating, which can cause connection drops. Keep it away from heat sources and make sure vents aren't blocked.
Signal Overlap
If using multiple Wi-Fi access points or extenders, ensure they're not too close together, which can cause devices to frequently switch between connection points.
Slow Wi-Fi Speeds
If your Wi-Fi is connected but speeds are slow:
- Isolate the Issue: Test with multiple devices and in different locations to determine if it's a Wi-Fi problem or an internet service issue
- Check for Bandwidth Hogs: Use your router's device list to see if any devices are using excessive bandwidth
- Reduce Connected Devices: Disconnect devices you're not actively using
- Test Wired Connection: Connect a computer directly to your router via Ethernet to compare speeds
Important
Remember that Wi-Fi speed will always be lower than your internet service's advertised speed due to various factors, including interference, distance, and protocol overhead.
Wi-Fi Security Considerations
Securing your Wi-Fi network is crucial for both privacy and performance reasons.
Use Strong Encryption
- Access your router's admin interface
- Find the wireless security settings
- Select WPA3 if available, or WPA2-PSK (AES)
- Avoid using WEP or WPA, as these are outdated and insecure
Change Default Credentials
- Change your router's admin password from the default
- Create a strong, unique Wi-Fi password (12+ characters with a mix of letters, numbers, and symbols)
- Consider changing your network name (SSID) to something that doesn't identify you personally
Guest Network for Visitors
Setting up a guest network provides internet access for visitors without giving them access to your main network and connected devices.
Benefits:
- Keeps your main network more secure
- Prevents guests from accessing shared files and printers
- Allows you to limit bandwidth for guest devices
- Makes it easy to change guest access without affecting your main devices
Tip
Consider placing IoT devices (smart speakers, thermostats, etc.) on your guest network to isolate them from your main network for better security.
When to Consider Hardware Upgrades
If you've tried all optimisation techniques and still have Wi-Fi issues, it might be time for hardware upgrades.
Signs You Need a Router Upgrade:
- Your router is more than 5 years old
- It doesn't support modern standards (802.11ac/Wi-Fi 5 or 802.11ax/Wi-Fi 6)
- It can't handle the number of devices in your home
- You've upgraded to faster internet service than your router can handle
- Performance issues persist despite all optimisation attempts
Recommended Router Features to Look For:
- Wi-Fi 6 (802.11ax) support for future-proofing
- Dual-band or tri-band capabilities
- External antennas for better range
- Gigabit Ethernet ports
- USB ports for network storage or printers
- MU-MIMO technology for better performance with multiple devices
Need Help with Your Wi-Fi Setup?
If you're still experiencing connectivity issues after trying these tips, our technicians can remotely diagnose and optimise your network. We'll help you identify interference sources, configure optimal settings, and recommend hardware upgrades if necessary.
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Reminder
These guides are provided as general information only. Your specific network configuration may require professional diagnosis. If you're uncomfortable performing any steps, please book a support session.