1. Information We Collect

We collect information that you provide to us directly when you use our services:

• Personal Information: Name, email address, phone number
• Payment Information: Processed securely through Stripe (we do not store credit card details)
• Technical Information: Device details, operating system, browser information
• Service Information: Details about the technical issues you're experiencing

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our IT support services
• Process your bookings and payments
• Communicate with you about your service
• Send you important updates about our services
• Respond to your inquiries and provide customer support
• Send you newsletters (only if you've opted in)

3. Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Contract Performance: To provide the services you've requested
• Legitimate Interests: To improve our services and communicate with you
• Consent: For marketing communications (you can opt out at any time)
• Legal Obligation: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Payment Processors: Stripe, for processing payments
• Email Services: For sending service-related communications
• Analytics Providers: Google Analytics (anonymized data only)
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure payment processing through Stripe
• Regular security audits and updates
• Access controls and authentication
• Secure remote connection protocols

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Service records: Up to 7 years for accounting purposes
• Marketing communications: Until you unsubscribe
• Technical logs: 90 days

7. Your Rights

Under GDPR and UK data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we use your data
• Portability: Receive your data in a machine-readable format
• Object: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at support@fixmyrig.co.uk

8. Cookies

We use cookies and similar technologies to improve your experience on our website:

• Essential Cookies: Required for the website to function
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Data Protection Officer

We are registered with the Information Commissioner's Office (ICO) under registration number ZB895471.

Last updated: December 2025